![]() ![]() If equipment needs to be physically serviced, EUS staff will schedule a time for customers to drop off and pick up items at the EUS office.To facilitate help tickets, technicians will use a remote desktop as a first-respondent tool. Customers should be prepared to provide permissions for technicians to remotely access their computer devices.Customers will NOT be allowed in the EUS office, without an appointment. All customers MUST wear masks on scheduled visits or when receiving in-person service.To best reach EUS, submit a help ticket that will be routed to the appropriate technician as soon as possible: Download Files and folders from OneDrive.This Fall, the Gillings EUS staff will primarily work from their off-campus remote location and on a part-time staggered schedule from the EUS office to provide contactless technical support for the school.Transfer personal data to other locations e.g., local computer, or a personal G Suite account, or a personal Office 365 account.Transfer any university or department data and files to your supervisor or any other appropriate department file storage location.See Extended access for new graduates for more information. Only graduating students who complete a degree program with NC State will maintain access to their NC State G Suite account as a potential transfer location. ![]() Transfer personal data to other locations e.g., local computer, a personal G Suite account, or a personal Office 365 account.Disposition of files stored in OneDrive.This information may not be retrievable after your access is lost. You will lose access to your Office 365 account and any data or information stored within. G Suite remains OIT’s primary collaboration and communication tool for campus.Be sure to use G Suite instead of Office 365 to share documents and work collaboratively.See “Cloud service” in the table of Storage Locations for University Data University employees who handle sensitive data:.DO NOT store any sensitive information in the Cloud Į.g., Social Security numbers, credit card numbers, passwords.See Storage Locations for University Data for details. In general, Cloud storage space (e.g., OneDrive) may not be secure.Documents you create online will be stored online.You have 1 TB (1000 GB) of personal space in OneDrive, the online space connected with Office 365.Be aware that features are limited in online versions of Word, Excel and PowerPoint. ![]() If you downloaded and installed the full Office suite on your PC or Mac, be sure to keep it activated by connecting to the internet at least once every 30 days. Office 365 features that are not available at NC State Set up Office apps and email on a mobile device
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